Privacy Policy

1. Data protection at a glance

General Information

The information below provides you with a simple overview of what happens to your personal data when you visit this website. Personal data refers to all data that identifies you personally. You can find detailed information on the topic of data protection in our privacy policy below this section.

Data collection on this website

Who is responsible for collecting data on this website?

Data is processed on this website by the website operator. The contact details for the website operator are published in the section "Information on the data controller responsible" in this privacy policy.

How do you collect my data?

In the first instance, we collect your data in situations where you provide us with it. This may concern, for example, data you enter in a contact form.

Our IT systems also collect other data automatically or after you have granted consent when you visit our website. This mainly concerns technical data, such as your Internet browser, operating system or when you retrieved the page. This data is collected automatically as soon as you enter this website.

What do you use my data for?

Some of the data is collected to make sure that the website functions without error. Other data may be used to analyse your user behaviour.

What rights do I have regarding my data?

You have the right to obtain information about the origin, recipient and purpose of the personal data stored about you at any time free of charge. You also have the right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request that processing your personal data be restricted under certain circumstances. You have also have the right to appeal to the competent supervisory authority.

You can contact us at any time if you have any questions concerning this or other issues relating to data protection.

Analysis tools and third-party tools

Your surfing behaviour may be statistically analysed when you visit this website. This mainly occurs using what are referred to as analysis programs.

You can find detailed information on these analysis programs in the privacy policy below.

2. Hosting and content delivery networks (CDN)

External Hosting

Our website is hosted by an external service provider in Germany (hoster). The personal data recorded on this website is stored on the host's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact details, names, webpage retrievals and other data generated over a website.

The hoster is used for the purpose of contract fulfilment vis-à-vis our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of the secure, fast and efficient provision of our online offering by a professional provider (Art. 6 (1) (f) GDPR).

Our hoster will only process your data to the extent that it is necessary to fulfil its service obligations and will follow our instructions with regard to this data.

We use the following hoster:

pinkiwi GmbH & Co. KG
Dr.-Karl-Aschoff-Straße 9
D-55543 Bad Kreuznach

Managing Directors: Michael Gläßer, Judith Jacoby, Steve Jacoby
Domicile: Bad Kreuznach. Bad Kreuznach District Court, HRA 20484. VAT ID DE277727427
Personally liable partner: pinkiwi Beteiligungs-GmbH. Domicile: Bad Kreuznach. Bad Kreuznach District Court: HRB 21214

Conclusion of a commissioned data processing contract

In order to ensure data protection compliant processing, we have concluded a commissioned data processing contract with our hoster.

3. General notes and mandatory information

Data-Privacy

The website operator takes the protection of your personal data very seriously. We handle your personal data confidentially and in compliance with the legal data protection requirements and this privacy policy.

Various personal data will be collected when you use this website. Personal data refers to data that identifies you personally. This privacy policy explains what information we collect and what we use it for. It also explains how and the purpose for which this occurs.

We would like to point out that transferring data over the Internet (e.g. when communicating by email) can be vulnerable to security gaps. It is impossible to fully protect data against unauthorised access by third parties.

Information about the data controller responsible

The data controller responsible on this website is:

Apleona GmbH
An der Gehespitz 50
D-63263 Neu-Isenburg

Phone: +49 (0) 6102 45-3499
Email: info*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@Apleona.com

The data controller is the natural or legal person, alone or together with others, who decides on the purpose and means of processing personal data (e.g. names, email addresses, etc.).

Retention Period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing it (e.g. tax or commercial retention periods); in the latter case, deletion takes place after these reasons no longer apply.

Statutory data protection officer

We have appointed a data protection officer for our company.

Apleona GmbH
René Raumanns
Group data protection officer
An der Gehespitz 50
D-63263 Neu-Isenburg

Phone: +49 (0)6102 45-3810
Email: Datenschutz.FS*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@Apleona.com

Advice on data transfer to the USA and other third countries

Our website includes tools from companies based in the USA or other third countries that are not secure from the perspective of data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in these countries. For example, US companies are obliged to surrender personal data to security agencies without you as the data subject being able to take legal action against this. It cannot be ruled out therefore that US agencies (e.g. secret services) process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities.

Revoking your consent to data processing

Many data processing operations can only be performed with your express consent. You can revoke any consent you have already provided at any time. The legality of the data processing we perform up to the point of you revoking your consent remains unaffected by the act of revocation.

Right to object to the collection of data in special cases and to direct advertising (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO YOUR PERSONAL DATA BEING PROCESSED AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN ESTABLISH COMPELLING LEGITIMATE GROUNDS FOR ITS PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR ITS PROCESSING FOR PURPOSES OF ASSERTING, EXERCISING OR DEFENDING AGAINST LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 (1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT ADVERTISING PURPOSES, THEN YOU ARE ENTITLED TO SUBMIT AN OBJECTION AT ANY TIME AGAINST PROCESSING YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSE OF DIRECT ADVERTISING AFTERWARDS (OBJECTION UNDER ART. 21 (2) GDPR).

Right to appeal to the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge an appeal with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged breach. The right to lodge an appeal exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a standard, machine-readable format. As far as you request the direct transfer of your personal data to another data controller, this only takes place insofar as it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transfer of sensitive content, such as the orders or enquiries you send to us as the website operator. You can recognise an encrypted connection when the address line in your browser changes from "http://" to "https://" and by the padlock icon in the address bar.

If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

Right of access, to deletion and correction

Within the framework of the relevant statutory provisions, you have the right to receive access free of charge at any time to personal data stored on your person. This includes information on its origin, to whom it was sent, the purpose of its processing, and, if you wish, the right to rectify or delete this data. You can contact us at any time if you have any questions concerning this or other issues relating to personal data.

Right to restrict processing

You have the right to demand that the processing of your personal data is restricted. You can contact us at any time for this purpose. The right to restrict processing exists in the following cases:

  • If you dispute the accuracy of the personal data we store on you; we usually need time to check this. For the duration of the review, you have the right to request that the processing of your personal data is restricted.
  • If processing your personal data took place/is taking place unlawfully, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of its processing instead of deletion.
  • If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balancing of your and our interests must be performed. As long as it is not yet clear whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, it may only be used with your consent, or for the purpose of asserting, exercising or defending legal claims, or for protecting the rights of another natural person or legal entity or for reasons of important public interest of the European Union or a member state.

4. Data collection on this website

Server log files

The provider of this website automatically collects and stores information in what are referred to as server log files that your browser sends to us automatically. This information includes:

  • Browser type/version
  • Operating system used
  • Referring URL
  • The host name of the computer accessing our website
  • The time of the server request
  • IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the error-free technical presentation and optimisation of their website – the server log files must be logged for this purpose.

5. Plugins and tools

YouTube with extended data protection

This website embeds videos from YouTube. The website operator is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. In this way, YouTube establishes a connection to the Google DoubleClick network regardless of whether you are watching a video.

A connection to YouTube's servers is established as soon as you start a YouTube video on this website. The YouTube server is then informed about which of our pages you have visited. When you are logged into your YouTube account, you are allowing YouTube to map your web surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, after starting a video, YouTube can store various cookies on your device or comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can receive information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness and prevent attempted fraud.

If necessary, further data processing operations can be triggered after starting a YouTube video over which we have no influence.

The use of YouTube takes place in the interest of the consistent presentation of our online services. This constitutes a legitimate interest in terms of Sec. 6 (1) (f) GDPR. If corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 (1) (a) GDPR; the consent can be withdrawn at any time.

For more information about privacy at YouTube, see their privacy policy: https://policies.google.com/privacy?hl=en.

6. Analysis tools and advertising

Lead Forensics

For marketing and optimisation purposes, we use products and services on this website from the company Lead Forensics (www.leadforensics.com).

Lead Forensics determines the actual path that your visit took on this website, including all the pages you have visited and viewed and how long you have spent on this page. Insofar as IP addresses are collected, they are anonymised immediately after collection. On behalf of its operator, Lead Forensics uses the information collected to evaluate your visit to this website, in order to compile reports on website activity to provide the website operator with website and internet-related services. Lead Forensics is headquartered at Communication House, 26 York Street, London, W1U 6PZ, Great Britain.

Insofar as we process personal data here, we do this on the basis of our legitimate interests to improve the design of our website. The legal basis is to protect our legitimate interests pursuant to Art. 6 (1) (f) GDPR. You can object to data processing at any time with effect for the future by clicking on this link. We will no longer save any additional data afterwards.

Information on GDPR compliance can be found here:

www.leadforensics.com/official-announcement-lead-forensics-gdpr-compliant/

7. Audio and video conferencing

Data Processing

We use online conference tools for communicating with our customers. The tools we use are listed in detail below. If you communicate with us via video or audio conference over the Internet, we and the provider of the respective conference tool will record and process your personal data.

The conference tools collect all the data that you provide/enter in order to use the tools (email address and/or your phone number). The conference tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other "contextual information" in connection with the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data required to process online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker, as well as the type of connection.

If content is exchanged, uploaded or made available in any other way within the tool, it is also stored on the tool provider's servers. Such content includes in particular cloud recordings, chats/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information that is shared while using the service.

Please note that we do not have complete influence over the data processing operations performed by the tools used. Our options are largely based on the company policy of the respective provider. For further information on data processing by the conference tools, please refer to the privacy statements for the respective tools used, which we have listed below this text. 

Purpose and legal principles

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) (1) (b) GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). If consent has been requested, the relevant tools are used on the basis of this consent; consent is voluntary and can be revoked at any time with effect for the future. 

Retention Period

The data we collect directly over the video and conference tools is deleted from our systems as soon as you ask us to do so, revoke your consent to storage or the purpose of data storage no longer applies. Saved cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence over the storage period for your data that the conference tool operators store for their own purposes. For details in relation, please contact the conference tool operators directly.

Conference tools used

We use the following conference tools:

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Details on data processing can be found in the Microsoft Teams privacy statement: https://privacy.microsoft.com/en-gb/privacystatement.

Conclusion of a commissioned data processing contract

We have concluded a commissioned data processing contract with the provider of Microsoft Teams and fully implement the strict requirements of the German data protection authorities when using Microsoft Teams.

 

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

Contract data processing

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 months. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=en